Our Guarantee & Warranty - Winslow Windows & Doors

The Winslow Windows & Doors Guarantee

When we install a window or door in Westgate, we’re putting our name on it. Not a corporate logo. Not a franchise brand. Ed Winslow’s name. We’ve been doing this since 2011, and the guarantee is simple: if it’s not done right, we make it right. Period. That’s not a slogan we tested in a focus group. It’s how we’ve operated for over 15 years, and it’s backed by the Done Right Promise. The math is deliberate. That’s a century of accountability. We don’t plan on going anywhere, and neither should your windows.

Call (561) 468-6136

The one down the road. That’s who we are in Westgate. A neighbor you can call at 2 a.m. and someone will actually answer. A guarantee only means something if the person behind it is reachable, local, and still in business next year. That’s us.

What’s Covered

• Workmanship on every install. If our crew made a mistake, we fix it at no charge. No arguing, no finger-pointing, no “that’s normal settling.”
• Parts and materials we supplied. If a component fails because we installed it wrong or it was defective from the factory, we handle the replacement process from start to finish.
• Cleanup and job-site respect. Your home isn’t a construction site when we leave. We remove debris, sweep work areas, and leave your property the way we found it, minus the old window.
• On-time arrival with a real person. Every technician is background-checked and arrives in uniform. You’ll know who’s at your door before the truck pulls up.
• Upfront pricing with no surprises. The price we quote is the price you pay. No change orders slipped in after the job starts, no vague “additional materials” line items on the final invoice.
• The full menu of standing offers. $40 off any repair over $200, free second opinions on written estimates, no trip charge inside the home county, and a permanent 10% discount for seniors and veterans. These aren’t promotions. They’re how we do business.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call (561) 468-6136. A live person answers. Not a voicemail tree. Not an answering service in another state. A person who knows Westgate, knows our crews, and can look up your job. You tell us what’s wrong. We send a technician to look at it. If the problem is our workmanship, we schedule the fix. You don’t chase us. We don’t put you in a callback queue. Ed’s name is on the door, and on every job we do. That’s not marketing language. That’s the structure of the company. Local, owner-operated, and accountable to the people who live down the road from us.

If you got a written estimate from another company and something feels off, bring it to us. We’ll give you a free second opinion. If we can’t beat the price, we’ll tell you honestly. If we can, we’ll show you exactly where the difference is. No pressure either way. We’d rather earn the job than talk you into it.

Licensed & Insured Backing

Anybody can print “guaranteed” on a business card. Here’s what actually protects you: our license and insurance. Winslow Windows & Doors is licensed by the state of Florida, and our license number is published right alongside our address. No shell companies. No mail-drop addresses. You can look us up. Insured and bonded means if something goes wrong beyond a simple fix, you’re not left holding the cost. The guarantee is the promise. The license and insurance are what make the promise enforceable. Ed Winslow publishes both because he wants you to check. That’s the difference between a contractor who plans to be here in twenty years and one who’s working out of a rented pickup. We’re the first one.

The Done Right Promise isn’t a warranty certificate we hand you and hope you lose. It’s a statement about how we run the business. Impact-rated. Energy-certified. Done right the first time, or we come back. That’s the standard for every PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru product we install. Eight authorized brands. One guarantee. Ours.

Call (561) 468-6136 if you have questions about a current or past job. A person will answer. The one down the road.

Written by Ed Winslow, Owner at Winslow Windows & Doors, serving Westgate since 2011.